Hochschild, A. R. (2003). The managed heart: Commercialization of human feeling ; with a new afterword (20th anniversary ed.). University of CA Press.
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Cita Chicago Style (17a ed.)
Hochschild, Arlie Russell. The Managed Heart: Commercialization of Human Feeling ; with a New Afterword. 20th anniversary ed. Berkeley, CA: University of CA Press, 2003.
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Cita MLA (9a ed.)
Hochschild, Arlie Russell. The Managed Heart: Commercialization of Human Feeling ; with a New Afterword. 20th anniversary ed. University of CA Press, 2003.
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