APA način citiranja (7. izdanje)
Whiteley, R. C. (1991). The customer-driven company: Moving from talk to action. Addison-Wesley.
Čikaški stil citiranja (17. izdanje)
Whiteley, Richard C. The Customer-driven Company: Moving from Talk to Action. Reading, Mass.: Addison-Wesley, 1991.
MLA način citiranja (9. izdanje)
Whiteley, Richard C. The Customer-driven Company: Moving from Talk to Action. Addison-Wesley, 1991.
Upozorenje: Ovi citati možda nisu uvijek 100% točni.