Style de citation APA (7e éd.)
Evenson, R. (2012). Customer service management training 101: Quick and easy techniques that get great results. American Management Association.
Style de citation Chicago (17e éd.)
Evenson, Renee. Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results. New York: American Management Association, 2012.
Style de citation MLA (9e éd.)
Evenson, Renee. Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results. American Management Association, 2012.
Attention : ces citations peuvent ne pas être correctes à 100%.