APA (7th ed.) Citation
Sasser, W. E., & Olsen, R. P. (1978). Management of service operations: Text, Cases, and readings. Allyn and Bacon.
Chicago Style (17th ed.) Citation
Sasser, W. Earl, and R Paul Olsen. Management of Service Operations: Text, Cases, and Readings. Boston: Allyn and Bacon, 1978.
MLA (9th ed.) Citation
Sasser, W. Earl, and R Paul Olsen. Management of Service Operations: Text, Cases, and Readings. Allyn and Bacon, 1978.
Warning: These citations may not always be 100% accurate.