Tohutoro APA (7th ed.)
Sasser, W. E., & Olsen, R. P. (1978). Management of service operations: Text, Cases, and readings. Allyn and Bacon.
Tohutoru Kātū Chicago (17th ed.)
Sasser, W. Earl, me R Paul Olsen. Management of Service Operations: Text, Cases, and Readings. Boston: Allyn and Bacon, 1978.
Tohutoro MLA (9th ed.)
Sasser, W. Earl, me R Paul Olsen. Management of Service Operations: Text, Cases, and Readings. Allyn and Bacon, 1978.
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