APA-viite (7. p.)
Sasser, W. E., & Olsen, R. P. (1978). Management of service operations: Text, Cases, and readings. Allyn and Bacon.
Chicago-viite (17. p.)
Sasser, W. Earl, ja R Paul Olsen. Management of Service Operations: Text, Cases, and Readings. Boston: Allyn and Bacon, 1978.
MLA-viite (9. p.)
Sasser, W. Earl, ja R Paul Olsen. Management of Service Operations: Text, Cases, and Readings. Allyn and Bacon, 1978.
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