APA (7e ed.) Bronvermelding
Sasser, W. E., & Olsen, R. P. (1978). Management of service operations: Text, Cases, and readings. Allyn and Bacon.
Chicago (17e ed.) Bronvermelding
Sasser, W. Earl, en R Paul Olsen. Management of Service Operations: Text, Cases, and Readings. Boston: Allyn and Bacon, 1978.
MLA (9e ed.) Bronvermelding
Sasser, W. Earl, en R Paul Olsen. Management of Service Operations: Text, Cases, and Readings. Allyn and Bacon, 1978.
Let op: Deze citaties zijn niet altijd 100% accuraat.