APA (7th ed.) Zitazioa
Peppers, D., & Rogers, M. (2011). Managing customer relationships: A strategic framework (2nd ed.). Wiley.
Chicago Style (17th ed.) Zitazioa
Peppers, Don, eta Martha Rogers. Managing Customer Relationships: A Strategic Framework. 2nd ed. Hoboken, N.J.: Wiley, 2011.
MLA (9th ed.) Zitazioa
Peppers, Don, eta Martha Rogers. Managing Customer Relationships: A Strategic Framework. 2nd ed. Wiley, 2011.
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