Karten, N. (2009). Changing how you manage and communicate change: Focusing on the human side of change. IT Governance Pub..
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Citação norma Chicago
Karten, Naomi. Changing How You Manage and Communicate Change: Focusing on the Human Side of Change. Ely: IT Governance Pub., 2009.
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Citação norma MLA
Karten, Naomi. Changing How You Manage and Communicate Change: Focusing on the Human Side of Change. IT Governance Pub., 2009.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.