Schmitt, B. (2003). Customer experience management: A revolutionary approach to connecting with your customers. Wiley.
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Chicago-čujuhus (17. p.)
Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. New York: Wiley, 2003.
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MLA-čujuhus (9. p.)
Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. Wiley, 2003.
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