Cita APA (7th ed.)
Schmitt, B. (2003). Customer experience management: A revolutionary approach to connecting with your customers. Wiley.
Cita Chicago (17th ed.)
Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. New York: Wiley, 2003.
Cita MLA (9th ed.)
Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. Wiley, 2003.
Atenció: Aquestes cites poden no estar 100% correctes.