Цитирование APA (7-е изд.)
Schmitt, B. (2003). Customer experience management: A revolutionary approach to connecting with your customers. Wiley.
Цитирование в стиле Чикаго (17-е изд.)
Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. New York: Wiley, 2003.
Цитирование MLA (9-е изд.)
Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. Wiley, 2003.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.