APA (7e ed.) Bronvermelding
Schmitt, B. (2003). Customer experience management: A revolutionary approach to connecting with your customers. Wiley.
Chicago (17e ed.) Bronvermelding
Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. New York: Wiley, 2003.
MLA (9e ed.) Bronvermelding
Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. Wiley, 2003.
Let op: Deze citaties zijn niet altijd 100% accuraat.