Citação norma APA
Schmitt, B. (2003). Customer experience management: A revolutionary approach to connecting with your customers. Wiley.
Citação norma Chicago
Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. New York: Wiley, 2003.
Citação norma MLA
Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. Wiley, 2003.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.