APA-Zitierstil (7. Ausg.)
Schmitt, B. (2003). Customer experience management: A revolutionary approach to connecting with your customers. Wiley.
Chicago-Zitierstil (17. Ausg.)
Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. New York: Wiley, 2003.
MLA-Zitierstil (9. Ausg.)
Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. Wiley, 2003.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.