APA(7版)引用形式
Inghilleri, L., & Solomon, M. (2010). Exceptional service, exceptional profit: The secrets of building a five-star customer service organization. American Management Association.
Chicagoスタイル(17版)引用形式
Inghilleri, Leonardo, , Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-star Customer Service Organization. New York: American Management Association, 2010.
MLA(9版)引用形式
Inghilleri, Leonardo, , Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-star Customer Service Organization. American Management Association, 2010.
警告: この引用は必ずしも正確ではありません.