Sterne, J. (2010). Social media metrics: How to measure and optimize your marketing investment. Wiley.
Chicago-referens (17:e uppl.)Sterne, Jim. Social Media Metrics: How to Measure and Optimize Your Marketing Investment. Hoboken, N.J.: Wiley, 2010.
MLA-referens (9:e uppl.)Sterne, Jim. Social Media Metrics: How to Measure and Optimize Your Marketing Investment. Wiley, 2010.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.