Cita APA (7th ed.)
ebrary, Inc, & Raab, G. (2008). Customer relationship management: A global perspective. Gower.
Cita Chicago (17th ed.)
ebrary, Inc, i Gerhard Raab. Customer Relationship Management: A Global Perspective. Aldershot, Hampshire, England ; Burlington, VT: Gower, 2008.
Cita MLA (9th ed.)
ebrary, Inc, i Gerhard Raab. Customer Relationship Management: A Global Perspective. Gower, 2008.
Atenció: Aquestes cites poden no estar 100% correctes.