Cita APA (7th ed.)
Barlow, J., & Stewart, P. (2006). Branded customer service: The new competitive edge. Berrett-Koehler.
Cita Chicago (17th ed.)
Barlow, Janelle, i Paul Stewart. Branded Customer Service: The New Competitive Edge. San Francisco, Calif.: Berrett-Koehler, 2006.
Cita MLA (9th ed.)
Barlow, Janelle, i Paul Stewart. Branded Customer Service: The New Competitive Edge. Berrett-Koehler, 2006.
Atenció: Aquestes cites poden no estar 100% correctes.