Murphy, S. A. (2014). The quality infrastructure: Measuring, analyzing, and improving library services. American Library Association.
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Citação norma Chicago
Murphy, Sarah Anne. The Quality Infrastructure: Measuring, Analyzing, and Improving Library Services. Chicago, [Illinois]: American Library Association, 2014.
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Citação norma MLA
Murphy, Sarah Anne. The Quality Infrastructure: Measuring, Analyzing, and Improving Library Services. American Library Association, 2014.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.