APA način citiranja (7. izdanje)

De la O Hernandez-Lopez, M., & Fernández-Amaya, L. (2015). A multidisciplinary approach to service encounters. Koninklijke Brill.

Čikaški stil citiranja (17. izdanje)

De la O Hernandez-Lopez, Maria, i Lucia Fernández-Amaya. A Multidisciplinary Approach to Service Encounters. Leiden, The Netherlands: Koninklijke Brill, 2015.

MLA način citiranja (9. izdanje)

De la O Hernandez-Lopez, Maria, i Lucia Fernández-Amaya. A Multidisciplinary Approach to Service Encounters. Koninklijke Brill, 2015.