APA (7th ed.) Citation

De la O Hernandez-Lopez, M., & Fernández-Amaya, L. (2015). A multidisciplinary approach to service encounters. Koninklijke Brill.

Chicago Style (17th ed.) Citation

De la O Hernandez-Lopez, Maria, and Lucia Fernández-Amaya. A Multidisciplinary Approach to Service Encounters. Leiden, The Netherlands: Koninklijke Brill, 2015.

MLA (9th ed.) Citation

De la O Hernandez-Lopez, Maria, and Lucia Fernández-Amaya. A Multidisciplinary Approach to Service Encounters. Koninklijke Brill, 2015.