Cita APA (7th ed.)

De la O Hernandez-Lopez, M., & Fernández-Amaya, L. (2015). A multidisciplinary approach to service encounters. Koninklijke Brill.

Cita Chicago (17th ed.)

De la O Hernandez-Lopez, Maria, i Lucia Fernández-Amaya. A Multidisciplinary Approach to Service Encounters. Leiden, The Netherlands: Koninklijke Brill, 2015.

Cita MLA (9th ed.)

De la O Hernandez-Lopez, Maria, i Lucia Fernández-Amaya. A Multidisciplinary Approach to Service Encounters. Koninklijke Brill, 2015.