Ho, S., Martin, J., & Baccarani, C. (2015). TQM journal: The international review of organizational improvement : formerly The TQM Magazine : selected papers from the 18th International Conference on ISO & TQM and the 17th Toulon-Verona Conference. Emerald.
Čikaški stil citiranja (17. izdanje)Ho, Sam, Jacques Martin, i Claudio Baccarani. TQM Journal: The International Review of Organizational Improvement : Formerly The TQM Magazine : Selected Papers from the 18th International Conference on ISO & TQM and the 17th Toulon-Verona Conference. [Bradford, England]: Emerald, 2015.
MLA način citiranja (9. izdanje)Ho, Sam, et al. TQM Journal: The International Review of Organizational Improvement : Formerly The TQM Magazine : Selected Papers from the 18th International Conference on ISO & TQM and the 17th Toulon-Verona Conference. Emerald, 2015.