Loeffler, B., & Church, B. T. (2015). The experience: The 5 principles of Disney service and relationship excellence. Wiley.
Citace podle Chicago (17th ed.)Loeffler, Bruce, a Brian T. Church. The Experience: The 5 Principles of Disney Service and Relationship Excellence. Hoboken, New Jersey: Wiley, 2015.
Citace podle MLA (9th ed.)Loeffler, Bruce, a Brian T. Church. The Experience: The 5 Principles of Disney Service and Relationship Excellence. Wiley, 2015.
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