Cita APA (7th ed.)

Loeffler, B., & Church, B. T. (2015). The experience: The 5 principles of Disney service and relationship excellence. Wiley.

Cita Chicago (17th ed.)

Loeffler, Bruce, i Brian T. Church. The Experience: The 5 Principles of Disney Service and Relationship Excellence. Hoboken, New Jersey: Wiley, 2015.

Cita MLA (9th ed.)

Loeffler, Bruce, i Brian T. Church. The Experience: The 5 Principles of Disney Service and Relationship Excellence. Wiley, 2015.