APA (7th ed.) Citation

Hall, M. G. (2014). Problem management: An implementation guide for the real world. BCS The Chartered Institute for IT.

Chicago Style (17th ed.) Citation

Hall, Michael G. Problem Management: An Implementation Guide for the Real World. Wiltshire, England: BCS The Chartered Institute for IT, 2014.

MLA (9th ed.) Citation

Hall, Michael G. Problem Management: An Implementation Guide for the Real World. BCS The Chartered Institute for IT, 2014.