Cita APA (7th ed.)

Hall, M. G. (2014). Problem management: An implementation guide for the real world. BCS The Chartered Institute for IT.

Cita Chicago (17th ed.)

Hall, Michael G. Problem Management: An Implementation Guide for the Real World. Wiltshire, England: BCS The Chartered Institute for IT, 2014.

Cita MLA (9th ed.)

Hall, Michael G. Problem Management: An Implementation Guide for the Real World. BCS The Chartered Institute for IT, 2014.