Salesforce essentials for administrators : discover the administration fundamentals and challenges of Salesforce CRM /

Maximizing your sales with Salesforce.com
出版: (2008)

The prime solution close the value gap, increase margins, and win the complex sale /
由: Thull, Jeff, 1949-
出版: (2005)

Oracle CRM On Demand administration essentials a one-stop implementation reference guide to Oracle CRM on Demand, the world's best-selling brand of CRM technology /
由: Rao, Padmanabha
出版: (2012)

Strategic Retail Management Text and International Cases /
由: Zentes, Joachim
出版: (2012)

Microsoft Dynamics CRM 2011 administration bible
由: Wittemann, Matthew
出版: (2011)

CRM unplugged releasing CRM's strategic value /
由: Bligh, Philip
出版: (2004)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
由: Goodman, John A.
出版: (2009)

Managing quality customer service a practical guide for establishing a service operation /
由: Martin, William B.
出版: (1989)

Strategic customer management strategizing the sales organization /
由: Piercy, Nigel
出版: (2009)

Client service excellence : the 10 commandments /
由: O'Sullivan, Larry
出版: (2010)

Implementing SugarCRM
由: Whitehead, Michael J. R.
出版: (2006)

Sales Excellence Systematic Sales Management /
由: Homburg, Christian
出版: (2012)

Vtiger CRM beginner's guide record and consolidate all your customer information with vtiger CRM /
由: Rossi, Ian D.
出版: (2011)

What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
由: Gallagher, Richard S.
出版: (2008)

The customer management scorecard managing CRM for profit /
由: Woodcock, Neil
出版: (2003)

Customer care excellence : how to create an effective customer focus. /
由: Cook, Sarah
出版: (2011)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
由: Blunt, Carolyn
出版: (2013)

Sage ACT! 2012 cookbook over 90 advanced recipes for power users of ACT! 2012 for increasing the efficiency of your business /
由: Fredricks, Karen S.
出版: (2011)

Oracle Siebel CRM 8 installation and management install, configure, and manage a robust customer relationship management system using Siebel CRM /
由: Hansal, Alexander
出版: (2010)

The customer-driven company : moving from talk to action /
由: Whiteley, Richard C.
出版: (1991)

New service paradigms AMA SERVSIG Conference 2003 /
出版: (2004)

When customers talk --turn what they tell you into sales /
由: Gross, T. Scott
出版: (2005)

Why service stinks ... and exactly what to do about it
由: Gross, T. Scott
出版: (2003)

Service recovery and service continuity
出版: (2005)

Beyond customer service, revised
由: Gerson, Richard F.
出版: (1998)

Positively outrageous service how to delight and astound your customers and win them for life /
由: Gross, T. Scott
出版: (2004)

Service design for business : a practical guide to optimizing the customer experience /
由: Reason, Ben, 1972-, et al.
出版: (2016)

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance /
由: Mitchell, Dave, 1961-
出版: (2014)

Customer winback how to recapture lost customers and keep them loyal /
由: Griffin, Jill
出版: (2001)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
由: Lowenstein, Michael W., 1942-
出版: (2011)

Surprise! : The secret to customer loyalty in the service sector /
由: Magnini, Vincent P.
出版: (2015)

Customer intimacy : pick your partners, shape your culture, win together /
由: Wiersema, Fred
出版: (1996)

Perception of a difference the power in buying, marketing and selling customer care /
由: Zimmerman, Wesley
出版: (2005)

Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
由: Fragasso, Philip M., 1950-
出版: (2008)

Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
出版: (2015)

Microsoft Dynamics CRM 2011 reporting everything you need to know to work with reports in Dynamics CRM 2011 /
由: Sinay, Damian
出版: (2013)