Rudd, C. (2014). Problem manager: Careers in IT service management. BCS The Chartered Institute for IT.
Citación estilo ChicagoRudd, Colin. Problem Manager: Careers in IT Service Management. Swindon, [England]: BCS The Chartered Institute for IT, 2014.
Cita MLARudd, Colin. Problem Manager: Careers in IT Service Management. BCS The Chartered Institute for IT, 2014.
Warning: These citations may not always be 100% accurate.