Stratten, S. (2014). Unselling: The new customer experience. Wiley.
芝加哥风格引文Stratten, Scott. Unselling: The New Customer Experience. Hoboken, New Jersey: Wiley, 2014.
MLA引文Stratten, Scott. Unselling: The New Customer Experience. Wiley, 2014.
警告：这些引文格式不一定是100％准确.