APA引文

Stratten, S. (2014). Unselling: The new customer experience. Wiley.

Chicago Style (17th ed.) Citation

Stratten, Scott. Unselling: The New Customer Experience. Hoboken, New Jersey: Wiley, 2014.

MLA引文

Stratten, Scott. Unselling: The New Customer Experience. Wiley, 2014.

警告：這些引文格式不一定是100％准確.