APA-referens (7:e uppl.)

Stratten, S. (2014). Unselling: The new customer experience. Wiley.

Chicago-referens (17:e uppl.)

Stratten, Scott. Unselling: The New Customer Experience. Hoboken, New Jersey: Wiley, 2014.

MLA-referens (9:e uppl.)

Stratten, Scott. Unselling: The New Customer Experience. Wiley, 2014.