Stratten, S. (2014). Unselling: The new customer experience. Wiley.
Chicago-čujuhus (17. p.)Stratten, Scott. Unselling: The New Customer Experience. Hoboken, New Jersey: Wiley, 2014.
MLA-čujuhus (9. p.)Stratten, Scott. Unselling: The New Customer Experience. Wiley, 2014.
Muitte dárkkistit čujuhemiid riektatvuođa, ovdal go geavahat daid iežat deavsttas.