Tohutoro APA (7th ed.)

Stratten, S. (2014). Unselling: The new customer experience. Wiley.

Tohutoru Kātū Chicago (17th ed.)

Stratten, Scott. Unselling: The New Customer Experience. Hoboken, New Jersey: Wiley, 2014.

Tohutoro MLA (9th ed.)

Stratten, Scott. Unselling: The New Customer Experience. Wiley, 2014.