Stratten, S. (2014). Unselling: The new customer experience. Wiley.
Lua i Stíl Chicago (17ú heag.)Stratten, Scott. Unselling: The New Customer Experience. Hoboken, New Jersey: Wiley, 2014.
Lua MLA (9ú heag.)Stratten, Scott. Unselling: The New Customer Experience. Wiley, 2014.
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