APA-viite (7. p.)

Stratten, S. (2014). Unselling: The new customer experience. Wiley.

Chicago-viite (17. p.)

Stratten, Scott. Unselling: The New Customer Experience. Hoboken, New Jersey: Wiley, 2014.

MLA-viite (9. p.)

Stratten, Scott. Unselling: The New Customer Experience. Wiley, 2014.