APA (7th ed.) Zitazioa

Stratten, S. (2014). Unselling: The new customer experience. Wiley.

Chicago Style (17th ed.) Zitazioa

Stratten, Scott. Unselling: The New Customer Experience. Hoboken, New Jersey: Wiley, 2014.

MLA (9th ed.) Zitazioa

Stratten, Scott. Unselling: The New Customer Experience. Wiley, 2014.