Cita APA (7a ed.)

Stratten, S. (2014). Unselling: The new customer experience. Wiley.

Cita Chicago Style (17a ed.)

Stratten, Scott. Unselling: The New Customer Experience. Hoboken, New Jersey: Wiley, 2014.

Cita MLA (9a ed.)

Stratten, Scott. Unselling: The New Customer Experience. Wiley, 2014.