Caldwell, C., Butler, G., & Poston, N. (2009). Lean-Six Sigma for healthcare: A senior leader guide to improving cost and throughput (Second edition.). ASQ Quality Press.
Citação do estilo Chicago (17ª ed.)Caldwell, Chip, Greg Butler, e Nancy Poston. Lean-Six Sigma for Healthcare: A Senior Leader Guide to Improving Cost and Throughput. Second edition. Milwaukee, Wisconsin: ASQ Quality Press, 2009.
Citação MLA (9ª ed.)Caldwell, Chip, et al. Lean-Six Sigma for Healthcare: A Senior Leader Guide to Improving Cost and Throughput. Second edition. ASQ Quality Press, 2009.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.