Baranzelli, J. (2009). Making government great again: Mapping the road to success with ISO 9001:2008. ASQ Quality Press.
Cita Chicago (17th ed.)Baranzelli, John. Making Government Great Again: Mapping the Road to Success with ISO 9001:2008. Milwaukee, Wisconsin: ASQ Quality Press, 2009.
Cita MLA (9th ed.)Baranzelli, John. Making Government Great Again: Mapping the Road to Success with ISO 9001:2008. ASQ Quality Press, 2009.
Atenció: Aquestes cites poden no estar 100% correctes.