Blazey, M. L. (2013). Insights to performance excellence, 2013-2014: Understanding the integrated management system and the Baldridge criteria. ASQ Quality Press.
Citace podle Chicago (17th ed.)Blazey, Mark L. Insights to Performance Excellence, 2013-2014: Understanding the Integrated Management System and the Baldridge Criteria. Milwaukee, Wisconsin: ASQ Quality Press, 2013.
Citace podle MLA (9th ed.)Blazey, Mark L. Insights to Performance Excellence, 2013-2014: Understanding the Integrated Management System and the Baldridge Criteria. ASQ Quality Press, 2013.
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