Cita APA (7th ed.)

Blazey, M. L. (2009). Insights to performance excellence 2009-2010: An inside look at the 2009-2010 Baldrige Award criteria. ASQ Quality Press.

Cita Chicago (17th ed.)

Blazey, Mark L. Insights to Performance Excellence 2009-2010: An Inside Look at the 2009-2010 Baldrige Award Criteria. Milwaukee, Wisconsin: ASQ Quality Press, 2009.

Cita MLA (9th ed.)

Blazey, Mark L. Insights to Performance Excellence 2009-2010: An Inside Look at the 2009-2010 Baldrige Award Criteria. ASQ Quality Press, 2009.