Wood, D. C. (2013). Principles of quality costs: Financial measures for strategic implementation of quality management (Fourth edition.). ASQ Quality Press.
Citação norma ChicagoWood, Douglas C. Principles of Quality Costs: Financial Measures for Strategic Implementation of Quality Management. Fourth edition. Milwaukee, Wisconsin: ASQ Quality Press, 2013.
Citação norma MLAWood, Douglas C. Principles of Quality Costs: Financial Measures for Strategic Implementation of Quality Management. Fourth edition. ASQ Quality Press, 2013.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.