Cianfrani, C. A., & West, J. (2009). Cracking the case of ISO 9001:2008 for service: A simple guide to implementing quality management in service organizations (Second edition.). ASQ Quality Press.
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Čikaški stil citiranja (17. izdanje)
Cianfrani, Charles A., i Jack West. Cracking the Case of ISO 9001:2008 for Service: A Simple Guide to Implementing Quality Management in Service Organizations. Second edition. Milwaukee, Wisconsin: ASQ Quality Press, 2009.
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MLA način citiranja (9. izdanje)
Cianfrani, Charles A., i Jack West. Cracking the Case of ISO 9001:2008 for Service: A Simple Guide to Implementing Quality Management in Service Organizations. Second edition. ASQ Quality Press, 2009.
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