Style de citation APA (7e éd.)
Cianfrani, C. A., & West, J. (2009). Cracking the case of ISO 9001:2008 for service: A simple guide to implementing quality management in service organizations (Second edition.). ASQ Quality Press.
Style de citation Chicago (17e éd.)
Cianfrani, Charles A., et Jack West. Cracking the Case of ISO 9001:2008 for Service: A Simple Guide to Implementing Quality Management in Service Organizations. Second edition. Milwaukee, Wisconsin: ASQ Quality Press, 2009.
Style de citation MLA (9e éd.)
Cianfrani, Charles A., et Jack West. Cracking the Case of ISO 9001:2008 for Service: A Simple Guide to Implementing Quality Management in Service Organizations. Second edition. ASQ Quality Press, 2009.
Attention : ces citations peuvent ne pas être correctes à 100%.