APA (7 वां संस्करण) प्रशस्ति पत्र
Cianfrani, C. A., & West, J. (2009). Cracking the case of ISO 9001:2008 for service: A simple guide to implementing quality management in service organizations (Second edition.). ASQ Quality Press.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्र
Cianfrani, Charles A., और Jack West. Cracking the Case of ISO 9001:2008 for Service: A Simple Guide to Implementing Quality Management in Service Organizations. Second edition. Milwaukee, Wisconsin: ASQ Quality Press, 2009.
एमएलए (9वां संस्करण) प्रशस्ति पत्र
Cianfrani, Charles A., और Jack West. Cracking the Case of ISO 9001:2008 for Service: A Simple Guide to Implementing Quality Management in Service Organizations. Second edition. ASQ Quality Press, 2009.
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