Shankar, R. (2009). Process improvement using Six Sigma: A DMAIC guide. ASQ Quality Press.
Citación estilo ChicagoShankar, Rama. Process Improvement Using Six Sigma: A DMAIC Guide. Milwaukee, Wisconsin: ASQ Quality Press, 2009.
Cita MLAShankar, Rama. Process Improvement Using Six Sigma: A DMAIC Guide. ASQ Quality Press, 2009.
Warning: These citations may not always be 100% accurate.