Leonard, D., & McGuire, M. (2007). The executive guide to understanding and implementing the Baldrige criteria: Improve revenue and create organizational excellence. ASQ Quality Press.

Leonard, Denis, and Mac McGuire. The Executive Guide to Understanding and Implementing the Baldrige Criteria: Improve Revenue and Create Organizational Excellence. Milwaukee, Wisconsin: ASQ Quality Press, 2007.

Leonard, Denis, and Mac McGuire. The Executive Guide to Understanding and Implementing the Baldrige Criteria: Improve Revenue and Create Organizational Excellence. ASQ Quality Press, 2007.