Palmes, P. C. (2009). Process driven comprehensive auditing: A new way to conduct ISO 9001:2008 internal audits (Second edition.). ASQ Quality Press.
Chicago-viite (17. p.)Palmes, Paul C. Process Driven Comprehensive Auditing: A New Way to Conduct ISO 9001:2008 Internal Audits. Second edition. Milwaukee, Wisconsin: ASQ Quality Press, 2009.
MLA-viite (9. p.)Palmes, Paul C. Process Driven Comprehensive Auditing: A New Way to Conduct ISO 9001:2008 Internal Audits. Second edition. ASQ Quality Press, 2009.
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