Complex service delivery processes : strategy to operations /
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| Autor principal: | |
|---|---|
| Formato: | Recurso Electrónico livro electrónico |
| Idioma: | inglês |
| Publicado em: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2010.
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| Edição: | Second edition. |
| Assuntos: | |
| Acesso em linha: | An electronic book accessible through the World Wide Web; click to view |
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Sumário:
- Toward value and strategic advantage through rigorous execution
- The nature of value
- The nature of processes
- Think globally, act locally
- Professional service delivery processes
- Managing a process
- Connecting value to processes : the techniques
- The learning cycle and the kaizen event
- Doing things better : improving an existing process
- Doing things right the first time : designing a process that works
- The approaches to and practice of continuous improvement
- Personal processes : wellness and the one-person business.