Complex service delivery processes : strategy to operations /
I tiakina i:
| Kaituhi matua: | |
|---|---|
| Hōputu: | Tāhiko īPukapuka |
| Reo: | Ingarihi |
| I whakaputaina: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2010.
|
| Putanga: | Second edition. |
| Ngā marau: | |
| Urunga tuihono: | An electronic book accessible through the World Wide Web; click to view |
| Ngā Tūtohu: |
Tāpirihia he Tūtohu
Kāore He Tūtohu, Me noho koe te mea tuatahi ki te tūtohu i tēnei pūkete!
|
Rārangi ihirangi:
- Toward value and strategic advantage through rigorous execution
- The nature of value
- The nature of processes
- Think globally, act locally
- Professional service delivery processes
- Managing a process
- Connecting value to processes : the techniques
- The learning cycle and the kaizen event
- Doing things better : improving an existing process
- Doing things right the first time : designing a process that works
- The approaches to and practice of continuous improvement
- Personal processes : wellness and the one-person business.