कवर छवि

Complex service delivery processes : strategy to operations /

अन्य संस्करण दिखाएं (1)
में बचाया:
ग्रंथसूची विवरण
मुख्य लेखक: Harvey, Jean, 1950- (लेखक)
स्वरूप: इलेक्ट्रोनिक ई-पुस्तक
भाषा:अंग्रेज़ी
प्रकाशित: Milwaukee, Wisconsin : ASQ Quality Press, 2010.
संस्करण:Second edition.
विषय:
Service industries > Management.
Organizational effectiveness.
Industrial efficiency.
Business planning.
Electronic books.
ऑनलाइन पहुंच:An electronic book accessible through the World Wide Web; click to view
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विषय - सूची:
  • Toward value and strategic advantage through rigorous execution
  • The nature of value
  • The nature of processes
  • Think globally, act locally
  • Professional service delivery processes
  • Managing a process
  • Connecting value to processes : the techniques
  • The learning cycle and the kaizen event
  • Doing things better : improving an existing process
  • Doing things right the first time : designing a process that works
  • The approaches to and practice of continuous improvement
  • Personal processes : wellness and the one-person business.

समान संसाधन