Complex service delivery processes : strategy to operations /
Enregistré dans:
| Auteur principal: | |
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| Format: | Électronique eBook |
| Langue: | anglais |
| Publié: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2010.
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| Édition: | Second edition. |
| Sujets: | |
| Accès en ligne: | An electronic book accessible through the World Wide Web; click to view |
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Table des matières:
- Toward value and strategic advantage through rigorous execution
- The nature of value
- The nature of processes
- Think globally, act locally
- Professional service delivery processes
- Managing a process
- Connecting value to processes : the techniques
- The learning cycle and the kaizen event
- Doing things better : improving an existing process
- Doing things right the first time : designing a process that works
- The approaches to and practice of continuous improvement
- Personal processes : wellness and the one-person business.