Complex service delivery processes : strategy to operations /

The impact of technology on services
出版: (2002)

Services marketing and management
由: Gilmore, Audrey
出版: (2003)

Services management
由: Appannaiah, H. R.
出版: (2010)

Services management (including skill development) /
由: Ramachandra, K.
出版: (2010)

Marketing plans for service businesses a complete guide /
由: McDonald, Malcolm
出版: (2006)

Drive business performance enabling a culture of intelligent execution /
由: Aziza, Bruno, 1975-
出版: (2008)

Special issue from the 4th SIG services research conference services research - a truly global discipline /
出版: (2006)

5S for service organizations and offices : a lean look at improvements /
由: Sarkar, Debashis
出版: (2006)

Service management [accompanied by a CD-ROM that contains supplementary information] : operations, strategy, and information technology /
由: Fitzsimmons, James A.
出版: (2008)

International journal of service industry management.
出版: (2007)

Internationalization of service firms
出版: (2007)

Services marketing : managing the service value chain /
由: Bruhn, Manfred
出版: (2006)

Service design and delivery : how design thinking can innovate business and add value to society /
由: Kurokawa, Toshiaki
出版: (2015)

Service science : the foundations of service engineering and management /
由: Qiu, Robin G.
出版: (2014)

Lean for service organizations and offices : a holistic approach for achieving operational excellence and improvements /
由: Sarkar, Debashis
出版: (2007)

Hot groups seeding them, feeding them, and using them to ignite your organization /
由: Lipman-Blumen, Jean
出版: (1999)

The professional services firm bible
由: Baschab, John, 1968-
出版: (2005)

Service industries a geographical appraisal /
由: Daniels, P. W.
出版: (1985)

Household production, services and monetary policy
由: Lonkeng Ngouana, Constant
出版: (2012)

Killer analytics : top 20 metrics missing from your balance sheet /
由: Brown, Mark Graham
出版: (2013)

Promotion of services
出版: (2002)

Global trade in services fear, facts, and offshoring /
由: Jensen, J. Bradford
出版: (2011)

Managing innovation cases from the services industries /
出版: (1988)

Cultural perspectives on services marketing
出版: (2005)

Lean six sigma service excellence a guide to green belt certification and bottom line improvement /
由: Taylor, Gerald M.
出版: (2009)

Lean acres : a tale of strategic innovation and improvement in a farm-iliar setting /
由: Bowie, Jim
出版: (2011)

Selected papers from QUIS 10 Conference 2007
出版: (2008)

Stakeholder engagement for service design : how service designers identify and communicate insights /
由: Segelstrom, Fabian
出版: (2013)

Stakeholder engagement for service design : how service designers identify and communicate insights /
由: Segelström, Fabian
出版: (2013)

Oecd statistics on international trade in services 2010 : volume 2,. detailed tables by partner country /
出版: (2011)

Relationship marketing in services
出版: (2002)

Globalization of services some implications for theory and practice /
出版: (2000)

Enhancing the performance of the services sector
出版: (2005)

Service marketing in Ghana : a customer relationship management approach /
由: Kuada, John, et al.
出版: (2014)

Quantifying the benefits of liberalising trade in services.
出版: (2003)

Priorities and pathways in services reform part 1 - quantitative studies /
出版: (2013)