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Complex service delivery processes : strategy to operations /

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Bibliographic Details
Main Author:	Harvey, Jean, 1950- (Author)
Format:	Electronic eBook
Language:	English
Published:	Milwaukee, Wisconsin : ASQ Quality Press, 2010.
Edition:	Second edition.
Subjects:	Service industries > Management. Organizational effectiveness. Industrial efficiency. Business planning. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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