Complex service delivery processes : strategy to operations /
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| Автор: | |
|---|---|
| Формат: | Електронний ресурс eКнига |
| Мова: | Англійська |
| Опубліковано: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2010.
|
| Редагування: | Second edition. |
| Предмети: | |
| Онлайн доступ: | An electronic book accessible through the World Wide Web; click to view |
| Теги: |
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| 008 | 101122t20102011wiua ob 001 0 eng|d | ||
| 020 | |z 9780873898003 (soft cover : alk. paper) | ||
| 020 | |z 0873898001 (soft cover : alk. paper) | ||
| 020 | |a 9780873898003 (e-book) | ||
| 035 | |a (CaPaEBR)ebr10929542 | ||
| 035 | |a (OCoLC)893681434 | ||
| 040 | |a CaPaEBR |b eng |e rda |e pn |c CaPaEBR | ||
| 050 | 1 | 4 | |a HD9980.5 |b .H375 2010eb |
| 082 | 0 | 4 | |a 658 |2 22 |
| 100 | 1 | |a Harvey, Jean, |d 1950- |e author. | |
| 245 | 1 | 0 | |a Complex service delivery processes : |b strategy to operations / |c Jean Harvey. |
| 250 | |a Second edition. | ||
| 264 | 1 | |a Milwaukee, Wisconsin : |b ASQ Quality Press, |c 2010. | |
| 264 | 4 | |c ©2011 | |
| 300 | |a 1 online resource (464 pages) : |b illustrations | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Toward value and strategic advantage through rigorous execution -- The nature of value -- The nature of processes -- Think globally, act locally -- Professional service delivery processes -- Managing a process -- Connecting value to processes : the techniques -- The learning cycle and the kaizen event -- Doing things better : improving an existing process -- Doing things right the first time : designing a process that works -- The approaches to and practice of continuous improvement -- Personal processes : wellness and the one-person business. | |
| 588 | |a Description based on print version record. | ||
| 590 | |a Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Service industries |x Management. | |
| 650 | 0 | |a Organizational effectiveness. | |
| 650 | 0 | |a Industrial efficiency. | |
| 650 | 0 | |a Business planning. | |
| 655 | 0 | |a Electronic books. | |
| 776 | 0 | 8 | |i Print version: |a Harvey, Jean. |t Complex service delivery processes : strategy to operations. |d Milwaukee, Wisconsin : ASQ Quality Press, 2010 |h xxxi, 428 pages ; 26 cm |z 9780873898003 |w (OCoLC)ocn668193547 |w (DLC)10929542 |
| 797 | 2 | |a ebrary. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10929542 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 176591 |d 176591 | ||