Palmes, P. C. (2004). Process driven comprehensive auditing: A new way to conduct ISO 9001:2000 internal audits. ASQ Quality Press.
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Citação norma Chicago
Palmes, Paul C. Process Driven Comprehensive Auditing: A New Way to Conduct ISO 9001:2000 Internal Audits. Milwaukee, Wisconsin: ASQ Quality Press, 2004.
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Citação norma MLA
Palmes, Paul C. Process Driven Comprehensive Auditing: A New Way to Conduct ISO 9001:2000 Internal Audits. ASQ Quality Press, 2004.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.