Cita APA (7th ed.)
Palmer, B. (2003). Making change work: Practical tools for overcoming human resistance to change. ASQ Quality Press.
Cita Chicago (17th ed.)
Palmer, Brien. Making Change Work: Practical Tools for Overcoming Human Resistance to Change. Milwaukee, Wisconsin: ASQ Quality Press, 2003.
Cita MLA (9th ed.)
Palmer, Brien. Making Change Work: Practical Tools for Overcoming Human Resistance to Change. ASQ Quality Press, 2003.
Atenció: Aquestes cites poden no estar 100% correctes.