Managing the customer experience : a measurement-based approach /
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| 主要作者: | |
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| 格式: | 电子 电子书 |
| 语言: | 英语 |
| 出版: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2006.
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| 主题: | |
| 在线阅读: | An electronic book accessible through the World Wide Web; click to view |
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| 实物描述: | 1 online resource (128 pages) : illustrations, tables |
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| 参考书目: | Includes bibliographical references and index. |